Duke Energy vendor breached, customer financial information likely compromised

GREENVILLE, S.C. (WSPA) – More than 370,000 Duke Energy customers may have had their financial information compromised.

The suspected breach happened through a vendor used to process payments at walk-in centers.

Global Express, a division of PayPal which processes those transactions has been taken offline, leaving customers scrambling to find a location to pay their bill.

 

“I went to the first location and right there on the door, they said they weren’t accepting payments for Duke Energy,” said Oscar Pantoja, a Duke Energy customer who lives in Spartanburg.

“So now, I came out here [Taylors] and they also tell me that their system is down.”

Duke Energy is asking customers to pay their bill online, through Western Union or over the phone using a credit or debit card.

Customers affected by the breach will receive a letter in the mail from the utility and may also be eligible for free credit monitoring.

WNCT-TV 9 On Your Side provides commenting to allow for constructive discussion on the stories we cover. In order to comment here, you acknowledge you have read and agreed to our Terms of Service. Commenters who violate these terms, including use of vulgar language or racial slurs, will be banned. Please be respectful of the opinions of others. If you see an inappropriate comment, please flag it for our moderators to review.

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s