FEMA encourages N.C. residents to update info to avoid delays

RALEIGH, N.C. (WNCT) – North Carolina Emergency Management and FEMA are encouraging North Carolina residents to make sure their information with FEMA is up to date to avoid delays.

Survivors who registered with FEMA for disaster assistance after Hurricane Matthew are encouraged to stay in touch with the agency to resolve issues, get updates on your application or provide additional information.

It is especially important for you to update FEMA with any insurance documentation information or settlements. FEMA disaster assistance covers only basic needs and cannot duplicate insurance payments.

You can also call the helpline to:

• Receive information on the home inspection process
• Add or remove a name of a person designated to speak for you
• Find out if FEMA needs more information about your claim
• Update FEMA on your housing situation
• Get answers to other questions about your application

To update your status call the FEMA Helpline at 800-621-3362 for voice, 711 and Video Relay Service. If you are deaf, hard of hearing or have a speech disability and use a TTY, call 800-462-7585.
If you are changing addresses, phone numbers or banking information you should notify FEMA. Incomplete or incorrect information could result in delays in receiving assistance.

When calling the helpline you should refer to the nine-digit number you were issued at registration. This number is on all correspondence you receive from FEMA and is a key identifier in tracking assistance requests.

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