State law changes improve service, wait times at DMV

RALEIGH, N.C. (WNCT) – Recent changes to the state’s transportation laws mean improved customer service and shorter wait times at DMV locations statewide.

The changes build on customer service efforts already implemented through Governor Pat McCrory’s “Driving Change” initiative, which aims to improve customer service and decrease wait times at North Carolina Division of Motor Vehicles offices.

One of the provisions to become effective immediately will extend the time period for a temporary driving certificate from 20 days to 60 days. Changes broaden the use of the certificate and allow customers added time to use the certificate for driving purposes while waiting for a new license. The provision also allows the temporary driving certificate to be used to conduct other DMV services, including vehicle registration and titling.

“Many of these new provisions will help DMV better serve its customers,” said NCDMV Commissioner Kelly J. Thomas. “We are happy that there are so many new ways we can bring DMV services up to date and make them more efficient as well.”

A provision becoming effective October 1 makes email notices to consumers possible for items such as driver license renewal and vehicle registration renewal notices, which will save the state money through decreased mailing costs.

Another will allow more than two commercial learner permits to be issued to a commercial driver over a two-year period and increase the permit period to 180 days. Several additional changes in commercial licensing will marry state law with federal law.

Also beginning in October, road sign tests will only be required for the initial issuance of a driver license, improving customer service and reducing wait times for in-office appointments. Vision testing will continue as a part of every in-office issuance or renewal.

Beginning December 1, a long-standing provision that requires a vehicle owner to sign a vehicle registration card upon receipt will be eliminated.

WNCT-TV 9 On Your Side provides commenting to allow for constructive discussion on the stories we cover. In order to comment here, you acknowledge you have read and agreed to our Terms of Service. Commenters who violate these terms, including use of vulgar language or racial slurs, will be banned. Please be respectful of the opinions of others. If you see an inappropriate comment, please flag it for our moderators to review.

Leave a Reply

Fill in your details below or click an icon to log in: Logo

You are commenting using your account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s