Class actions lawsuits: what you need to know about your rights

GREENVILLE, N.C. (WNCT) – With Ticketmaster becoming the most recent company to settle a big lawsuit, many are confused about their rights when it comes to a class action suit.

Lynwood Evans, an attorney with Ward and Smith, said the frequency of these suits can vary from year to year, “It’s a lot of claims that are similar in nature that have a relatively small value on an individual basis.”

Evans said there are two main kinds of class action suits: opt-in, where you have to actually join, or opt-out, where you’re a part of the suit unless you say otherwise.

According to him, there are only two big reasons why you wouldn’t want to be part of a suit: personal choice or you think you have a different claim with more severe damage or loss.

“Of course, the negative of pursuing it individually is you then bear the burden of all of the expenses, legal fees and the like,” Evans said.

Recently, Ticketmaster settled a suit against them, sending customers voucher codes that could be used for free tickets. The downfall to that is there are a select number of vouchers that can be used on eligible concerts.

Regardless, those who received the vouchers are thrilled.

“Of course, I was like, oh my gosh we’ve got to see what concerts we could possibly go to,” said Heather Stepp, who goes to around 10 concerts each year.

Other Ticketmaster customers said they hadn’t heard about the settlement. In fact, Crystal Yelverton was told by WNCT.

“I’m really excited about hearing about it, though, looking forward to using those vouchers,” she said, adding that she is now going to check her email and accounts closer to see if she’s been missing anything else.

Evans said consumers shouldn’t expect a company to email them when a class action suit is settled. He said many times, people hear about the cases through the media.

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