Jacksonville’s previous VA Outpatient Clinic reviewed for audit by VA Office of Inspector General

FAYETTEVILLE, N.C. (WNCT) – Fayetteville VA Medical Center’s Jacksonville community-based outpatient clinic was one of 77 sites issued for further review by VA’s Office of the Inspector General following the Veteran’s Health Administration wide Access Audit that occurred in mid-April through June 2014.

The purpose of the audit was to ensure a full understanding of the VA’s policy in regards to scheduling staff, identifying any inappropriate scheduling practices used by employees, and review waiting list management.

The VA recently began releasing the completed administrative report summaries of those additional reviews and those are expected to be released shortly.

A spokesman for the VA in Fayetteville says they do not know the specifics of that review just yet, but say that the issues happened two years ago and want to note important distinctions.

He continued by saying that they were optimistic that any shortfalls have already been identified and accountability actions have already been taken.

Officials say additional training and efforts to increase access to care have been underway since the issues were discovered in 2014.

The spokesman says at the Jacksonville outpatient clinic, they’ve made significant progress. He says immediately after the review, staff completed training and their competencies were validated.

He says they opened a replacement clinic for their previous outpatient clinic in mid-January, which has nearly doubled their available space, expanding from 7,000 square feet to 15,000.

The new facility has eight primary care teams versus the five at the previous clinic, which allows the VA in Jacksonville to provide primary care, mental health, women’s health care, and laboratory services to nearly 10,000 veterans.

They also say they’ve expanded their use of technology. They urge veterans to us the VA’s web-based MYHealtheVet Program, which allows patients direct access to their teams, to refill medications, review progress notes and to check upcoming appointments.

With the new technology program, veterans can also email their health care team with the SecureMessaging option and get a response in 24 to 48 hours.

The results of the audit and report summaries have not been posted, but are expected to be released shortly.

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