100+ travelers held in cars due to parking glitch at airport

Courtesy: Alexisrael

RALEIGH, N.C. (AP) — Officials say a glitch in a parking payment system kept more than 100 travelers held in their cars for half an hour or longer at the Raleigh-Durham International Airport parking garage.

The News & Observer of Raleigh reports (http://bit.ly/1Y5bgYZ ) the incident occurred Tuesday night.

RDU spokeswoman Mindy Hamlin says 124 cars were delayed because of “a disruption of service with our credit card processing system.”

Hamlin says airport parking employees came to help move the long lines of cars, and the last parking customers paid their way out by 10:25 p.m., after a service outage that lasted 36 minutes.

One traveler told the newspaper that he feels RDU should have raised the gates and let travelers leave instead of making them wait.

Hamlin issued an apology for the inconvenience.


Information from: The News & Observer, http://www.newsobserver.com

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