RALEIGH, N.C. (WNCT) – United Parcel Service (UPS) will be paying North Carolina around $50,000 in an overcharging customers settlement, according to the North Carolina Attorney General’s Office.
UPS reached a settlement with the state, 13 other states and three major cities.
The settlement comes after claims that UPS employees were not truthful about why packages were delivered late.
State and local governments paid for next-day deliveries, but did not get them.
According to a release, North Carolina, the other states and cities involved in the case allege that the scheme worked as follows:
- Some UPS employees violated laws against making false claims by recording the wrong delivery times on packages sent via UPS next-day delivery services by government agencies. As a result, packages appeared to have been delivered on time as guaranteed when they actually arrived late.
- Some UPS employees used inapplicable or inappropriate reasons to excuse late arrival of packages sent next-day delivery, including claiming packages were delayed by weather emergencies on sunny days.
UPS also agrees to retrain employees.