McCrory: Shorter wait times, better technology coming to NC DMV offices

GARNER, N.C. (WNCN) – Gov. Pat McCrory teamed with top officials at the Department of Motor Vehicles and the Department of Transportation to announce big changes coming to DMV offices across the state on Monday morning.

The statewide effort is called “Driving Change” and will lead to changes in customer service and wait times and will include features such as extended hours and mobile offices, among other changes.

“The DMV is not your parents’ DMV anymore. One of my goals was to improve customer service and why not start at the place everyone gets to see it – at the DMV,” McCrory said in a news conference at the Garner DMV office.

The changes have been in the works for a while, DMV Commissioner Kelly Thomas said.

“Driver license examiners across the state are undergoing their second year of customer service training,” which will lead to faster service times and greater efficiency, he said.

As part of the DMV changes, customers across North Carolina will now be able to renew their driver license online. In addition, the DMV will implement extended and weekend hours, technology updates and mobile offices. Customers will also be able to be with credit/debit card machines, which was not previously an option.

All the changes should lead to reduced wait times, officials said.

McCrory said that he decided to begin to implement the DMV changes after waiting 90 minutes to renew his driver license a few years ago, before he was governor, and then receiving subpar customer service once inside.

“We ought to treat everyone like a customer,” he said. “You shouldn’t have to wait two hours to get your driver license.”

While wait times are expected to go down in the offices, the DMV will also have a mobile office that will have the same features as the office – eye test, cameras, credit/debit machines, etc. The mobile offices will be the first of its kind in the nation, officials said.

Another new feature at the DMV will include greeters who will assist customers from the time they walk into the office. Offices will also get new furniture and carpets and some offices will feature artwork from local students.

Residents will also be able to get new, tougher and more secure licenses.

The governor has another announcement planned for 2 p.m. at the Asheville DMV Office.

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